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Benicia
, CA. -- (March 24
,2010) – Crow Canyon Systems,
announced CCS Service Request 5.0 for Employee
Services, a service request tracking
application which significantly reduces the
time employees spend requesting and tracking
internal service requests (IT, HR, Facilities
etc.) and increases productivity of service
department staff.
Version 5.0 includes major new features
including linked email collaboration,
multi-department request tracking, mobile
notifications, web form parser and many more
new features.
Based on the
award winning CCS HelpDesk and Outlook Help
Desk, CCS Service Request leverages an
organizations existing Microsoft Exchange,
Outlook and Office environment. Employees can
request services such as vacation leave (HR),
maintenance (facilities), supply requests
(Purchasing) or even conference room scheduling
(Administration) through a single easy to use
Outlook or Web form.
Based on the type of request, CCS Service
Request links to existing policies, documents
and forms and attach them to the request
ticket.
Once submitted the service request ticket
is routed to the relevant department where the
request can assigned, fulfilled and
tracked.
The application supports approvals, time
tracking and service level
reporting.
At the completion of the request process,
the employee can asked to fill out a survey to
rate level of service.
Organization-wide business process automation
(BPM) with departmental flexibility and
control.
CCS Service
Request provides a simple yet flexible and
powerful way to automate everyday workflows
across the entire organization, while being
configurable and managed at the departmental
level.
Each department can setup their
processes, and routing while providing a simple
easy to use request management tool for all
employees.
“It has made a
significant impact on our overall productivity
and operations” states Randy White, Operations
VP at National
Systems.
“We started with IT and
quickly expanded to HR, Facilities and
Finance”.
Business
processes as simple as fixing a light
(Facilities) request, through multi-department
requests (such as New Hires) which require
approvals are
supported.
With version 5.0, 10
new Quick Start Department templates are
available to speed configuration.
Lowest Total Cost of Ownership because it
leverages our existing systems.
Because CCS
Service Request is built on Microsoft Outlook
and Office, it is cost efficient to license and
implement. No new software or hardware is
needed.
It’s architecture is also scalable for
the small business through larger
enterprises.
It uses a familiar Outlook or Web
interface and is easy to use which results in
high user acceptance.
Available now, CCS Service Request 5.0 provides
customizable
fields,
notifications and logging
options.
It
leverages Outlook by providing Active
Directory, task, and calendar integration for
appointments, recurring tasks and
security.
Because no new software or hardware is
required, it can be installed, setup and
deployed quickly often in a few hours.
CCS Service
Request is priced starting as low as $695 per
department and is be available
now.
It is available for free 30-day trial
at http://www.crowcanyon.com
.
-ends-
About Crow Canyon Systems
Inc.
Crow Canyon
Software provides powerful yet cost efficient
support productivity applications that leverage
the power of Microsoft
platforms.
These applications bring order and increased
service levels to the demanding world of
employee and customer
support.
Headquartered in the
San Francisco Bay area, Crow Canyon
award-winning products are used in over 2000
organizations across 44
countries.
CCS HelpDesk and CCS Service
Request are
available through Crow Canyon’s website
at www.crowcanyon.com
or through authorized partners
worldwide.
Contact:
Darrell Trimble
Crow
Canyon Systems 925
998-5038 email:
dtrimble@crowcanyon.com
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