Product Manuals

System Requirements

Installation Manual 4.x

Installation Manual 5.x

Getting Started Quick Card

Admin/Configuration Manual 4.x

Admin/Configuration Manual 5.x

End- User Quick Card

Upgrade Manual

Tutorials

Getting Started Tutorial (Powerpoint)

CCS HelpDesk tutorials - CCS Service Request works the same for these:

Installing CCS Service Request

Setting up License Utility

Setting Folder Permissions

Setting up the General Utilities

Using the Knowledgebase

Using the Report Builder

Export and Import templates and settings

Technical Briefs

Ticket  Management with Folder Views

Reporting and Searching