CCS HelpDesk  (CCS Service Request for IT)

(IT edition of CCS Service Request)                                

Optimize IT Staff Efficiency and Improve Service Levels
     Built upon your existing Microsoft^® Outlook^®and the Web - No new software or hardware needed!

Installs in minutes, deploys quickly, and scales to meet the needs of your organization.

 CCS HelpDesk Overview

More productivity from your existing investment

• Actually built upon Microsoft Outlook - not a look-alike 
• Leverages all functions of Microsoft Outlook and Office 
• Integrates with e-mail and calendaring so you can coordinate support resources, schedule appointments and assign tasks.   
• Easy to use, install and deploy, no new software or hardware required! 

Capture incidents from many sources

• New tickets submitted via Outlook, Email, or the Web   
• Convert emails to tickets automatically 

  New Ticket Example       Assign Ticket Example

Flexible to support your existing processes

• Flexible forms with customizable fields, look and feel 
• You control routing, notifications and communication 
• Approvals  based on category and type of request 
• Include existing forms and links to policies 

Improve incident resolution productivity 

• From within a work-order, your staff can: 
• • Access a full knowledge base 
  • View hardware, software, capacity and update information 
  • Launch IT administration tools 
  • Schedule appointments in Outlook Calendar 

Measure and track service

• Full reporting works with Excel, Access and other reporting tools 
• Full incident tracking, time tracking and tracking by project 
• Report on service levels and automatic escalation (Pro version)  More on the Pro version 
• Satisfaction surveys linked to at completion of request 

Learn more, see additional resources at right >>>>>>>>>>>

Take a look a our IT Support tools that work with CCS HelpDesk!

CCS HelpDesk is priced From $495 
 

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