Benicia, CA. --
(March 19, 2009) – Crow Canyon
Systems, the leader in support productivity
solutions leveraging Microsoft Outlook,
Exchange and the web, today announced CCS
HelpDesk Pro, an expanded edition of its
award-winning help desk application. The PRO
edition provides a higher level of
functionality for medium –to-large IT support
organizations.
IT Support staff are able to
achieve superior levels of productivity
through support automation, adherence to
service levels with ticket escalation, better
measurement with improved reporting, and
integration with other applications through a
powerful data export.
Available now, CCS HelpDesk
Pro provides includes:
- Full web interface for
submitting and working on tickets.
- A powerful Rules Manager
to implement Escalation, Service Level
tracking, notification and Auto Response
rules and actions.
- A robust export utility
for export and synchronization of ticket
data to SQL or Microsoft Access
databases.
“The Pro edition provides the
features available in much more expensive
solutions, but at a price that fits with
today’s budget realities,” said Scott Restivo,
CEO, Crow Canyon Software Inc. “With CCS
HelpDesk Pro edition, we deliver all of the
functionality for a fraction of the price.”
CCS HelpDesk Pro is priced
from $795 . A free 30-day trial is
available at www.crowcanyon.com.
-ends-
About Crow Canyon Systems
Inc.
Crow Canyon Software provides powerful yet cost
efficient support productivity applications
that leverage the power of Microsoft
platforms. These applications bring order
and increased service levels to the demanding
world of employee, end user and customer
support. Headquartered in the San
Francisco Bay area, Crow Canyon award-winning
products are used in over 2000 organizations
across 60 countries. CCS HelpDesk and CCS
Service Request are available through Crow
Canyon’s website at www.crowcanyon.com
or through authorized partners worldwide.
|
