Welcome to a tour of CCS HelpDesk
This tour will take you through the steps of submitting, assigning and completing a
Help desk ticket process. Each step in the tour is only a few minutes long. While the tour does
not cover every aspect of the application, you will get a good feel for the ease of use and
Please note that the screens represented in this tour include all fields available.
In your implementation you may choose to simplify your forms.
To start a tour segment simply click on the play symbol next to the segment