Online Tour of CCS Help Desk

Welcome to a tour of CCS HelpDesk

This tour will take you through the steps of submitting, assigning and completing a Help desk ticket process. Each step in the tour is only a few minutes long. While the tour does not cover every aspect of the application, you will get a good feel for the ease of use and workflow occuring.

Please note that the screens represented in this tour include all fields available. In your implementation you may choose to simplify your forms.

To start a tour segment simply click on the play symbol next to the segment description.

 
 

take a tour

 Service Request Intro

 Introduction to CCS HelpDesk

  • Overview of how it works
  • Workflow

 Request

 Making a Request

  • Filling out a request
  • Using: Outlook form

 Assign Ticket

Assigning a Ticket

  • Department routing
  • Assigment options

 Fulfill

 Fulfilling a Workorder

  • Activity Log options
  • Knowlegebase, notification

 Setup CCS Service Request

 Configuring For Your Needs

  • Form customization
  • Notifications
  • Templates

 

 Reporting  

Ticket Management and Reporting

  • Management view of tickets
  • Flexible Reporting

 

New Release

  Learn More  

  How it Works

  Features

Pro Features

Demo

  Pricing


  Get Started   

  Free Trial

  Buy it


  Resources

 Requirements

  Customizations

  ROI Analysis

  Whitepaper

  ITIL Paper

  Public Folders Future 


 

  Customers

   Upgrade Info